Privacy Policy

Last Updated: 18 October 2025

This Privacy Policy explains how Gekkho Gear (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from our online store or any club shop hosted on our platform.

By using our website, you agree to the practices described in this policy.

1. Who We Are

Gekkho Gear operates an online platform hosting branded merchandise shops for sports clubs and other organisations across the UK. We manage product listings, process payments, and fulfil orders on behalf of partner clubs.

Data Controller:
GEKKHO Gear
GEKKHO Gear LTD
50 Grand Parade, Brighton
Email: support@gekkhogear.com

We act as the Data Controller for all customer data collected on the store.

2. What Information We Collect

We collect the following categories of personal data:

2.1 Information You Provide

When placing an order or interacting with the site:

Name
Email address
Billing address
Shipping address
Phone number (if provided)
Order details
Personalisation/customisation details for made-to-order items
Payment information (processed securely by third-party providers—we do not store card details)

2.2 Automatically Collected Information

IP address
Browser type and device information
Pages visited and time spent on site
Cookies and tracking data (see Section 7)

2.3 Club-Related Information

If you purchase merchandise for a sports club hosted on our platform, the relevant club may receive limited non-sensitive order data (e.g., item purchased, size, personalisation name/number) but never payment details.

3. How We Use Your Information

We use your information to:

Process and fulfil orders
Provide updates about your purchase
Handle returns, exchanges, and customer service requests
Manage custom/personalised product production
Detect, prevent, or investigate fraud or security issues
Improve website performance and user experience
Comply with legal and regulatory obligations
Share essential product/order data with partner clubs (where relevant)

We do not sell your personal data to third parties.

4. Legal Basis for Processing (GDPR)

We process personal data under the following legal bases:

Contractual necessity: Fulfilling your order
Consent: Marketing emails (only if you opt-in)
Legitimate interests: Improving the website, preventing fraud
Legal obligation: Tax reporting, financial record-keeping

5. Sharing Your Information

We share only what is necessary to operate our business:

5.1 Service Providers

Such as:

Payment processors (e.g., Stripe, PayPal)
WooCommerce and WordPress tools
Delivery and courier services
Production/printing partners
Website hosting providers
Email notification systems

These providers only use your data to perform services on our behalf.

5.2 Partner Clubs

Clubs may receive:

Product details (sizes, personalisation info, items ordered)
Non-sensitive customer details (e.g., name relating to customisation)

Clubs do not receive your payment information or account details.

6. How Long We Keep Your Data

We retain personal data only as long as necessary for:

Order processing (typically 6 years for accounting/legal reasons)
Warranty or dispute resolution
Legal compliance

You may request deletion where permitted by law (see Section 10).

7. Cookies & Tracking

Our site uses cookies to:

Enable cart and checkout functionality
Analyse site performance
Improve user experience
Remember preferences
Provide basic analytics

You may adjust cookie settings in your browser.

8. Your Rights (UK GDPR)

You have the right to:

Access your personal data
Correct inaccurate information
Request deletion (“right to be forgotten”)
Restrict or object to processing
Data portability
Withdraw consent for marketing
Lodge a complaint with the ICO (Information Commissioner’s Office)

9. Data Security

We take appropriate technical and organisational measures to protect your data, including:

HTTPS encryption
Secure payment gateways
Access-restricted systems
Regular security updates and monitoring
Two-factor authentication where applicable

No system can be 100% secure, but we follow best industry practices.

10. Marketing Communications

You will only receive marketing emails if you actively opt-in.
You can unsubscribe at any time using the link in the email.

11. Children’s Privacy

Our site is not intended for children under 16, and we do not knowingly collect data from minors.

12. International Data Transfers

Some service providers may store data outside the UK/EEA.
We ensure that transfers occur under appropriate safeguards (e.g., UK GDPR standard contractual clauses).

13. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: support@gekkhogear.com

PRIVACY POLICY